IBO Player installation
IBO Player is the only application KeyCast supports, and the install is the same shape everywhere: put the app on your device, read two values off the screen, send them to us, and we bind the playlist from our side. Ten steps, roughly fifteen minutes.
Follow these in order. If you get stuck on any of them, the desk will finish the install with you over WhatsApp at no charge — details on the contact page.
On Android TV, Samsung Tizen, LG webOS, Android phones and tablets, and iPhone or iPad, search for IBO Player in the device’s own store and install it. On an Amazon Fire TV Stick the app is not listed, so install the free Downloader utility first, then open Settings → My Fire TV → Developer Options and allow installs from unknown sources.
Launch IBO Player. Before any playlist is attached it displays a MAC address and a device key on screen. These two values identify your hardware. Photograph the screen or write both down exactly — they are case-sensitive.
Message the two values to our desk on WhatsApp, or reply to your activation email with them. This is the only manual step, and it exists so that you never have to type a long playlist URL using a television remote.
Our team attaches your KeyCast line to that MAC and device key from the server side. It takes a couple of minutes. You will get a confirmation message when it is done — there is nothing for you to do while you wait.
Close the app fully and reopen it. The dashboard now shows Live TV, Movies and Series tiles populated with your grid. If it still looks empty, use the refresh option on the dashboard rather than reinstalling.
A 22,000-channel list is unusable until you shape it. Open Live TV, then Manage Categories in Settings, and hide every region you will never watch. What remains is a grid you can actually navigate with a remote.
Highlight a channel, press and hold OK (or the menu button) and add it to Favourites. Twenty pinned channels covers most households entirely. The list is stored against your line, so it survives an app reinstall or a move to new hardware.
In Settings, the Live TV Player and VOD Player options let you switch decoder. If a channel stutters, change the player here before blaming the stream — hardware decoders behave differently across manufacturers. Also try the HD, UHD, 720p or HEVC variant of the same channel.
Settings → Auto Boot on Start makes IBO Player open automatically when the television powers on, which turns the setup into something that behaves like a cable box for anyone else in the house.
Two options solve most later problems: Clear Cache, which fixes stale artwork and sluggish menus, and Check for Updates, which pulls the current build. Neither removes your playlist. If a problem survives both, message the desk and we will move your line to another host.
The ten steps above apply everywhere. These are the details that differ by hardware. Full compatibility lists are on the apps and devices page.
Install from Google Play, grant storage permission when prompted, and the MAC and device key appear on the first launch screen. Chromecast works for putting the stream on a television occasionally, though a dedicated device is steadier.
Use the IBO Player desktop build. Windows reports a network adapter MAC rather than a device MAC, so confirm you are reading the value the app displays and not the one from Windows network settings.
Install Downloader, allow unknown sources under Developer Options, then sideload IBO Player through Downloader. Fire OS occasionally resets the unknown-sources switch after a system update — re-enable it if a reinstall fails.
There is no native Mac build. Run IBO Player through an Android emulation layer, then follow the standard steps. For most Mac households a cheap Android box on the television is the simpler answer.
Install straight from the LG Content Store or Samsung Apps. Tizen and webOS both show the MAC and device key on first launch. Older sets (pre-2018 Samsung, pre-webOS 4) will not run current builds — use an external stick instead.
These bind by MAC alone. Send the MAC from the device’s system information screen and we will provision the portal address for you.
Most KeyCast customers never touch this because we bind remotely, but the app does accept both an M3U / streaming line and an Xtream Codes (XC) playlist entered by hand. If you ever need it, the option lives on the dashboard under playlist management, and support will send the exact strings.
The Live TV search box filters across every visible category, so hiding regions you do not watch also makes search sharper. Movies and Series carry their own search with poster art, synopses and multi-audio tracks where the source provides them — the catalogue behind them is described on the channel lineup page.
Settings includes a parental-control PIN that locks nominated categories. Set it before handing the remote to anyone younger than the content in the adult section.
There is no recording function and no multi-screen mode. The first is a design choice by the developer; the second is enforced by our one-device-per-subscription policy, which is what keeps the network fast during peak fixtures. Both points are covered in our terms of service.
Not yet a subscriber? Start on the CA$10.99 intro month and we will complete this entire installation with you over WhatsApp. Order the intro plan, or read the FAQ first.