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Terms of Service — KeyCast

By accessing or using the KeyCast IPTV subscription service at https://keycast.ca, you agree to be bound by the terms set out below. If you do not agree with them, do not use the service.

Last updated: January 1, 2026

1. Service description

KeyCast ("we", "us", "our") provides a subscription-based IPTV streaming service delivering live television channels, video-on-demand content and electronic programme guide (EPG) data over the internet. Access is provided through the IBO Player application on a single authorised device per subscription.

2. Account registration

  • You must provide accurate, complete and current information when ordering.
  • You are responsible for keeping your login credentials confidential.
  • You must be at least 18 years of age, or the legal age of majority in Canada, to hold an account.
  • You are responsible for all activity occurring under your account.
  • Notify us immediately at [email protected] if you suspect unauthorised use of your account.

3. Subscription plans and payment

KeyCast offers subscription terms of 1, 3, 6 and 12 months, plus a discounted introductory 1-month plan for new customers. Current prices for all plans are displayed on our pricing page and at checkout.

  • All prices are shown and charged in Canadian dollars.
  • Subscriptions are activated immediately upon payment confirmation.
  • Payments are processed securely. KeyCast does not store payment card details.
  • Subscriptions do not auto-renew. Nothing is charged again unless you place a new order.

4. Refund policy

All sales are final once an account has been activated. Because the service provides immediate access to digital content:

  • No refunds are issued after account activation.
  • Exceptions apply only where (a) a verified service outage exceeds 72 consecutive hours, in which case a pro-rata credit may be issued, or (b) a duplicate charge is confirmed, which is refunded in full.
  • Refund requests must be submitted to [email protected] within 7 days of the qualifying event.

The complete procedure is set out on our refund policy page.

5. Acceptable use

You agree to use the service solely for personal, non-commercial viewing. You must not:

  • Share, resell, redistribute or sublicense your account credentials to any third party.
  • Use the service to broadcast, publicly display or re-stream content.
  • Attempt to circumvent access controls, DRM protections or authentication systems.
  • Use automated tools, bots or scrapers against the service.
  • Use the service in any manner that violates applicable law in Canada or elsewhere.
  • Use the service to access content in regions where such access is prohibited.

Violation results in immediate account termination without refund. Legitimate resale is available exclusively through our reseller programme.

6. Device limitation

Each subscription permits access on one (1) device at a time. Concurrent streaming on multiple devices is not permitted. The service is compatible exclusively with the IBO Player application; KeyCast does not provide support for third-party applications. Supported hardware is listed on our apps and devices page.

7. Service availability

KeyCast strives to maintain 99.9% uptime. We do not, however, guarantee uninterrupted or error-free service. The service may be temporarily unavailable due to:

  • Scheduled maintenance, announced in advance where possible
  • Unplanned technical issues
  • Third-party content provider disruptions
  • Force majeure events

KeyCast is not liable for interruptions beyond our reasonable control.

8. Intellectual property

All content delivered through the service — live channels, video-on-demand titles, logos and EPG data — is the property of the respective content owners and licensors. KeyCast claims no ownership of third-party content. You receive a limited, non-exclusive, non-transferable licence to view content for personal use only.

The KeyCast name, logo and website design are the property of KeyCast and may not be used without written permission.

9. Privacy

Your use of the service is also governed by our privacy policy, which is incorporated into these terms by reference.

10. Termination

We may suspend or terminate your account at any time if you violate these terms, without prior notice and without refund. You may cancel at any time by contacting [email protected]; access continues until the end of the paid period.

11. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, KEYCAST SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICE. OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT YOU PAID IN THE 30 DAYS PRECEDING THE CLAIM.

13. Governing law

These terms are governed by the laws of Canada. Any dispute shall be resolved exclusively in the courts of Canada.

14. Changes to these terms

We may update these terms at any time. Material changes are published at https://keycast.ca/terms.html with a revised "last updated" date. Continued use of the service after a change constitutes acceptance.

15. Contact

Email: [email protected]
Website: https://keycast.ca
Post: KeyCast, 1 King Street West, Suite 1400, Hamilton, ON L8P 1A4, Canada