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Fastest route for orders, activation and anything urgent. Answered 24/7.
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Contact the KeyCast team
The desk is staffed around the clock and the typical reply lands in under five minutes during working hours. WhatsApp is fastest; email works for anything that needs a paper trail.
How to reach us
Billing questions, refund requests under our documented exceptions, DMCA notices and anything you want in writing.
[email protected]Order directly
Skip the conversation entirely — pick a term and an agent confirms within minutes.
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Only your name and email are required. Expect a reply the same day, and usually far sooner.
Office, hours and response times
KeyCast
1 King Street West, Suite 1400
Hamilton, ON L8P 1A4
Canada
The registered office above is for correspondence only; KeyCast is a fully remote operation and there is no counter to visit. Technical support runs 24 hours a day, seven days a week. Billing and administrative matters are handled 09:00–21:00 Eastern, seven days a week.
Before you write in
Two documents resolve most enquiries faster than we can: the FAQ covers activation timing, device compatibility and renewal policy, while the IBO Player setup guide walks through installation screen by screen. Hardware questions are answered on the apps and devices page.
Reseller enquiries
Partnership and volume enquiries have their own form on the reseller programme page — using it gets your request to the right desk immediately.